Butte Electric Cooperative continues to place top priority on providing safe and reliable energy to our members despite the COVID-19 pandemic.
Extra safety precautions
With confirmed cases of COVID-19 increasing in our service territory, it is imperative we implement extra safety precautions to better protect you, our employees, and the communities we serve. By incorporating these precautions, we can continue serving our members and provide the reliable service you count on.
Starting June 1, the Spearfish and Newell Offices are open to the public resuming normal business hours. When paying your bill in person, please practice social distancing and remain 6 feet away from others.
Employees are allowed to telework when possible
Lineman are operating out of individual vehicles and have limited contact with our members
Operations only complete necessary work that will not comprise their safety or the safety of our members
Following all CDC & WHO guidelines to protect our employees and members
In the case of severe weather outages, see our restoration process through COVID-19 pandemic.
Supporting our Members
To support members experiencing financial stress and difficulty during the COVID-19 outbreak, Butte Electric Cooperative will be waiving fees and penalties for late payments and reconnects. Butte Electric Cooperative will also work with providing a payment plan for members in need. We encourage any customer who facing financial difficulties or hardship due to COVID-19 to call us at 605-456-2494, 605-269-0680, or 1-800-928-8839.
Energy assistance programs are also available to assist individuals and small businesses with heating bills.
Be aware of utility scams. During times such as these, scammers threaten to disconnect service and demand immediate payment over the phone. Butte Electric will contact customers first by mail regarding payment matters and will never demand instant payment by phone.
Steps you can take to mitigate the spread of COVID-19
Wash your hands often
Avoid close contact
Stay home if you’re sick
Cover coughs and sneezes with a tissue or inside of your elbow
Clean and disinfect frequently touched surfaces daily.
And remember, you can manage and pay your bill online from your computer, smartphone, or tablet with SmartHub.
Stay informed with the latest precautions advised by government health officials.
Butte Electric will continue to monitor the situation, communicate with our employees and members, and coordinate with state and federal health organizations as necessary. We will weather this storm together.