At Butte Electric Cooperative, we’re always working hard to improve our operations and provide the best service to our members. That’s why we need your help! By ensuring we have your accurate and complete contact information, we can continue to deliver the high level of service you expect and deserve.

Having up-to-date contact information is crucial for efficient communication during outages. When you report an outage, our system matches your phone number to your account location, helping us pinpoint the issue faster. This means quicker restoration times and less hassle for you!

While we always do our best to maintain service, we occasionally plan outages to update, repair, or replace equipment. In these instances, we can give advanced notice to affected members through text messages, phone calls, or email if we have your updated contact information and communication preferences.

But it’s not just about outages. Your contact information allows us to keep you informed about important programs, events, and activities happening at Butte Electric. Whether it’s energy-saving tips or updates on community initiatives, we want to make sure you’re in the loop.

Additionally, keeping your account information up to date is also essential for addressing any questions or concerns you may have about energy use or billing. Accurate information allows us to provide prompt and accurate assistance, ensuring a smooth experience for you.

Last of all, ensuring that your contact information is accurate and up to date is of utmost importance when it comes to the issuance of capital credit checks each year. As an electric cooperative operating at cost, any surplus revenue is allocated and retired to members in the form of capital credits. By keeping your information updated, we can guarantee that your rightful capital credits are returned to you.

We understand that many of our long-time members now primarily use cell phones, and we might not have those numbers in our system. That’s why it’s important to provide us with your current contact information, including your cell phone number, so we can reach you effectively.

Rest assured, we take your privacy seriously. Your contact information will never be shared with any third parties. We value your trust and are committed to protecting your personal information.

Please take a moment to confirm or update your contact information by calling our office at (605)456-2494. Your cooperation helps us improve our service and ensures that we can continue to meet your needs effectively.